There are times when I will completely praise the Department of Veterans Affairs for all the wrongs they are working towards making right but there are other times when I am amazed at the entire VA process. Both yesterday and today we have been to the VA for my dear hubby. Yesterday he had a regular appointment and there was a change in medications, then after waiting 45 minutes for pick up his prescriptions he just wanted out of the building. Today we went back to talk to the benefit specialist in regards to his paperwork that was submitted and they are requiring additional information.
The military is known for the hurry up and wait for just about anything unless you are in uniform but even that can take a while depending on which department you are going to. We got the information we needed to complete his additional paperwork but we were amazed that they were wanting another account of a stressful event for the PTSD portion of his benefits. How many times do we have to relay the same thing over and over again?!?! As it turns out of the whole packet sent to us only one single sheet needs to be returned. Really???
I am not saying we have been treated bad by our VAMC because that is not the case at all, but they are so overloaded with 10 years of combat veterans returning and adding to the already taxing burden of veterans they are simply overloaded. There is always a ton of people coming in, going out, or just plain waiting. I cannot go to the pharmacy and pickup my husbands prescriptions while he is finishing up with a doctor. He has to pick them up himself. So glad most of his meds are mailed to us when needed.
So grateful the soldiers are receiving the care and treatment they earned but I just hate watching so many waiting and waiting to get the help. I will say I know our VAMC does not have the same amount to patients some of the other facilities have. On a very positive note there is a level of respect at the VA that you only get inside the military.